Refund Policy

Return & Refund Policy

At SleepGracefully, hygiene, quality, and customer safety are our top priorities.
Because our silver-infused silk products are directly shipped from our international warehouse and are considered personal care items, we are unable to accept returns or issue refunds once an order has been placed.

Please review your order carefully before checkout to ensure everything is correct — including product type, color, and size.

No Returns or Refunds

Due to strict hygiene regulations and international logistics, we cannot accept returns, exchanges, or refunds on any of our products once they have been shipped or received.
This policy helps us guarantee that every customer receives a fresh, unused, and hygienically safe item.

Damaged or Wrong Item

If your order arrives damaged, defective, or if you received the wrong product, please contact us within 48 hours of delivery at info@sleepgracefully.com with clear photos and your order number.
Our team will review your case and, where appropriate, offer a replacement or store credit.

Store Credit / Gracious Gift

While we do not issue refunds, we truly value your satisfaction.
As a gesture of goodwill, eligible customers may receive a 20% discount code or store credit for use on a future purchase.
This credit is valid for 90 days and may be applied toward any SleepGracefully product.

Order Accuracy

Because we cannot modify or cancel orders once processed, please ensure your shipping address, color, and quantity are correct before placing your order.
Orders are automatically forwarded to our warehouse for fulfillment shortly after checkout.

International Fulfillment

All orders are fulfilled from our trusted overseas warehouse to ensure premium product quality and consistent stock availability.
Shipping times and processing may vary depending on destination and customs clearance.

Need Help?

We’re here to help with any questions regarding your order, care instructions, or product details.
Please contact us at info@sleepgracefully.com — our team will be happy to assist you.